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Quality and Operations Management
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This 4 page paper looks at the issue of quality in the context of operations management. A case presented by a student is used as a springboard for discussion. The paper is predominately a literature review on books and articles about management. Bibliography lists 7 sources.
Filename: SA520op.rtf

Quality and the Ritz-Carlton Hotel Company
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This 5 page report discusses the Ritz-Carlton Hotel Company. the first hotel company to ever be given the award and the only hotel group to win the illustrious Malcolm Baldrige National Quality Award twice -- 1992 and 2000. Every aspect of the company is focused on quality and assuring that hotel guests have a memorable experience rather than simply a hotel stay. Quality issues and the ways in which the hotel group maintains its high standards are discussed. Bibliography lists 3 sources.
Filename: BWritz.rtf

Quality and the Shop Floor Control System
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This 3 page paper examines production operations in a manufacturing setting. Shop floor control system, which is often referred to as SFCS, is the focus of this paper. Quality as it respected SFCS is examined. Bibliography lists 2 sources.
Filename: SA632SFC.rtf

Quality at TechSmart
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This 4 page paper looks at a case study supplied by the student. The company, TechSmart, aims to give customers quality service and value. The paper looks at how this is achieved with reference to Demming’s 14 points and the Baldridge criteria and identifies potential areas of improvement. The bibliography cites 1 source.
Filename: TEtechsmart1.rtf

Quality Control in the Plastics Industry
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This 8 page paper provides an overview of the plastics industry. Quality control is the focus of this paper that provides an outline of TQM as well. Bibliography lists 6 sources.
Filename: SA231TQM.rtf

Quality Engineering
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This 7 page paper looks at how quality engineering can take place with the use of the Six Sigma tool. The paper uses the example of a company manufacturing MP3 players with a power problem and uses the 6 Sigma tool to show how it can be applied to identify and qualify the problems and help lead to a resolution. The bibliography cites 5 sources.
Filename: TEqualengin.rtf

QUALITY MANAGEMENT AT KFC
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This 5-page paper examines KFC's attempts to meet quality at its Drive-Through Window (DTW). The questions in the paper are based on a case, Quality Management at Kentucky Fried Chicken,” which was prepared by Uday M. Apte and Charles C. Reynolds in 1995 by the Institute for Operations Research.
Filename: MTkfctqm.rtf

QUALITY MANAGEMENT OF PRODUCT, SERVICE AND PROCESS
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This 7-page paper focuses on various aspects of total quality management including customer service and quality planning, measurement and improvement. Bibliography lists 2 sources.
Filename: MTqmipsp.rtf

Quality Management: Domestic and Global
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A 6 page paper which discusses various approaches to quality management. The paper also addresses both domestic and global quality management concerns and approaches. Bibliography lists 4 sources.
Filename: RAqualty.wps

Quality Management; An Article Review
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This 5 page paper reviews an article by Emily Rhinehart entitled Quality management is a journey. The writer outlines the contents of the article and considers what it means and its’ relevance. The bibliography cites 2 sources.
Filename: TEquarti.rtf

Quality of Bergstrom Hotels; The Introduction of TQM and a Comparison with the Deming and Juran
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This 22 page paper consider the case of increasing quality in the privately owned Bergstrom Hotel chain. Total Quality Management is introduced but is not immediately successful. The writer considers what TQM actually is and how the case of Bergstrom compares with the basic quality ideas of both Deming and Juran. The writer argues that TQM is successful only when the ideas of Deming and Juran had been incorporated to a greater extent in company strategy. The bibliography cites 13 sources.
Filename: TEbergst.rtf

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