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The Use of Total Quality Management in Increasing Operational Productivity
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This 10 page paper looks at the use of Total Quality Management (TQM) as a tool for increasing the operational productivity of organisations. The roots of TQM are examined and case studies are used to demonstrate the results of adopting this management technique. The bibliography cites 9 sources.
Filename: TEtqmopp.wps

The Use of TQM to Improve Customer Satisfaction in A Manufacturing, A Service and A Non Profit Organization
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This 7 page paper looms a three examples of how different TQM tools have been used to improve customers’ satisfaction by a range of firms. The paper looks at a manufacturing firm, a firm offering an after sakes service and a not for profit organization. The bibliography cites 6 sources.
Filename: TETQMmixed.rtf

The Utilisation and Management of Intellectual Capital in the Workplace
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This 12 page paper considers the revolution in intellectual capital. A definition of intellectual capital is discussed, further consideration given to the effects of this emerging trend on industries, companies and individuals. Specific company examples are also cited. The bibliography lists 12 sources.
Filename: TEintcap.wps

The Utilization of Human Resource Models in a Business Environment
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This 6 page paper provides an overview of several HR paradigms inclusive of models created by Jackson & Schuler and Miles & Snow. High commitment management is also discussed. Bibliography lists 6 sources.
Filename: SA152HR.rtf

The Value Chain at BMW’s Mini Cooper Division
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This 4 page paper looks at Michael Porter’s value chain and the way it is seen as BMW’s Mini Cooper plant in the UK. The paper looks at the inbound logistics, the operations, the outbound logistics, the marketing and sales and the service. The bibliography cites 6 sources.
Filename: TEbmwval.rtf

The Value of Strategic Concepts and Tools and Their Application to Microsoft
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This 9 page paper examines the use of different strategic tools and concepts that are common in literature, including Porters generic competitive strategies and Porters Five Forces Model. To show how and why these are used they applied to a well known company; Microsoft Inc. The bibliography cites 10 sources.
Filename: TEstratMS.rtf

The Various Applications of Total Quality Management
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This 10 page paper examines TQM using examples from different sectors: manufacturing, nonprofit and service. The three organizations used are Honeywell, the Ritz-Carlton Hotel and Jenks Public Schools. TQM is defined. Bibliography lists 10 sources.
Filename: SA618TQM.rtf

The Vroom-Jago Leadership and Decision Making Model as Applied across Various Disciplines
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This is an 8 page paper discussing the organizational leadership and decision making model as provided by Vroom and Jago and the application of this model across various disciplines. Autocratic, consultative and group leadership formats are influenced by several factors which define the balance needed for decision making. Three different organizational environments provide examples of the different applications of the model. Bibliography lists 7 sources.
Filename: TJVroom1.rtf

The Work Team Concept As A Alternative Management Style
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This 8 page paper considers the benefits that can be derived from implementing work team approaches as an alternative management style and relates this in a number of areas of development for Federal Express, a company that focuses on the team approach in their human resources management. Bibliography lists 10 sources.
Filename: Teamor.doc

Then Benefits of Corporate Social Responsibility
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This 14 page paper looks at the performance benefits that may be associated with the adoption of CSR strategies by a firm. The benefits to shareholders, employees, customers and other stakeholders are considered with reference to theory illustrated with real world examples. The bibliography cites 15 sources.
Filename: TECSRben.rtf

Theodore Levitt/ "The Marketing Imagination"
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An 8 page analysis of Theodore Levitt's book. This book is predicated on the assumption that the way to cope with the question "what's new?"—as well as "what's old and enduring"—is by being well-read and by thinking straight (xxii). No additional sources cited.
Filename: 99levitt.wps

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