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TOTAL QUALITY MANAGEMENT AND MANUFACTURING
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This 7-page paper discusses TQM in the context of a plan for a fictitious manufacturing company. Bibliography lists 3 sources.
Filename: MTTQMmfc.rtf

Total Quality Management And Quality By Inspection/Process Control
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7 pages in length. The primary difference between maintaining quality through inspection and process control is that one is reactive and the other is proactive, a distinction that can cost a company significant lost revenue. The inspection function of quality is both conventional and outdated, inasmuch as taking a passive approach to maintaining excellence is no longer an option in this globalized world. The reactive nature of inspection is to either 1) conduct routine examination of policy, equipment or personnel based upon a factor of time frame instead of need or 2) respond to an emergency that occurred because functionality was not assessed more frequently and with greater attention paid to subtle cues. Proactivity, by contrast, is akin to preventive medicine by virtue of gathering information from past experience, examining it for trends & changes and applying it as a deterrent rather than waiting for things to go wrong. Bibliography lists 5 sources.
Filename: TLC_TQMconcept.rtf

Total Quality Management and Superlative Service at Ritz-Carlton Hotels
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An 11 page paper discussing the second service organization, and the first hotel chain, to win the Malcolm Baldrige National Quality Award. Experts in TQM previously would have believed that a hotel chain would not have been able to achieve an atmosphere of total quality and continuous improvement, but Ritz-Carlton has demonstrated that such an achievement is indeed possible. TQM obviously has been achievable at Ritz-Carlton, and in meaningful and lasting ways - employee turnover has dropped to less than 30 percent in an industry where 'normal' is 100 percent, and customer satisfaction perennially remains at 97 percent. In order to continue the trend, however, Ritz-Carlton will need to take extra precaution in ensuring that it does not become complacent with its commitment to quality. Continuous improvement will be the key, a factor apparently recognized already by Ritz-Carlton management and employees alike. Bibliography lists 12 sources.
Filename: KS-Ritz.rtf

Total Quality Management as a Process of Ongoing Improvement
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This 4 page paper provides an overview of TQM and includes a look at the three matrix QFD model. TQM is looked at favorably. Bibliography lists 5 sources.
Filename: SA243TQM.rtf

Total Quality Management Within the Radisson Hotel Corporation
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10 pages in length. To develop a culture of total quality management, a hotel company such as the Radisson must make its human resources department a major player in the hotel's operations. Specific human-resources practices are essential to a successful total quality management program. Making the move from a traditional management philosophy to a Total Quality Management culture demands much from an organization. Nowhere is this demand more apparent than in the human resources management function. Certain human resources practices are required to support a Total Quality Management based culture. This paper is based on the total quality management function within hotel management. Bibliography lists 9 sources.
Filename: JGAradsn.wps

Total Quality Management, Capacity Management, Inventory Fundamentals And Forecasting
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3 pages in length. Understanding and utilizing each of these four elements of contemporary commerce will enable the student to take part in - and rise above - the growing competition so prevalent in virtually every industry. Staying a step ahead of competitors is no longer a choice but rather a mandated action for organizational survival brought about by the ever-changing nature of globalization, a concept that has broken barriers so that countries are competing together where they had never done before. The components of total quality management, capacity management, inventory fundamentals and forecasting provide a basis upon which an organization's infrastructure can operate both soundly and productively. No bibliography.
Filename: TLCCapMng.rtf

Total Quality Management: History and Contemporary Usage
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A 4 pageoverview of the evolution of this management style. The author notesthe key players in the development of TQM and emphasizes it has evolvedover time to emphasize the human element of the industrial elements ofour business world. Bibliography lists 5 sources.
Filename: PPtqm2.rtf

Total Quality Management; Why is it so Successful?
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This 40 page paper is a comprehensive examination of TQM and why it is so successful. The writer’s hypothesis states that TQM is so successful because it manages to balance people, including employees and customers, with processes with even the process embodying motivation theory the empowerment of employees. The paper starts with the theory by looking at what is meant by TQM and its origins and then considers how it motivates employees, how it considers customers and process. The writer then looks at examples of its use, including Six Sigma, (a TQM tool) and SERVQUAL. Numerous companies are cited throughout the paper to illustrate the points raised. The bibliography cites 22 sources.
Filename: TEtotqul.rtf

Total Rewards System and the U.S. Army
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This 8 page paper discusses the concept of the total rewards system and how it could be applied to the U.S. Army. Bibliography lists 5 sources.
Filename: HVtotrwd.rtf

Toyota
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This 13 page paper is an overview of Toyota, looking at its core competences in terms of manufacturing and process, how it competes with cost leadership and differentiation, as well as aspects such as marketing and vision. The bibliography cites 20 sources.
Filename: TEtoyota1.rtf

Toyota Case Study
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This 4 page paper takes the form of a modified case study to examine Toyota's success. Bibliography lists 4 sources.
Filename: HVToyoCS.rtf

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