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Creating an Online Community College Course for High School Students
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This 7 page report discusses a case study in which a community college wants to create a course for high school seniors in a particular region outlining what students should expect regarding a college education. With an effective Internet presence, the college believes it can help these students understand the challenges of college, how to meet those challenges, and, hopefully, choose their institution as the place to begin their college career. However, marketing the community college is very much secondary to exposing students to topics such as how to choose classes, how to budget both time and finances, and choosing a major. Bibliography lists one source.
Filename: BWwebed.rtf

Critical Analysis of the SafeSurf Website
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This 10 page paper provides an overview of the SafeSurf website (www.safesurf.com), with a critical view of some of the central components. This paper considers the composition, design and utility of the website. Bibliography lists 1 source.
Filename: MHWebCri.rtf

Critical Analysis.
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(6 pp - includes annotated bibliography). The speed of transfer and delivery of information zooms along the internet. With this technology it is vital to stay informed within any profession. Yet with that same speed, comes volume, consequently critical analytical skills are essential to determine and prioritize which information can be scanned, and which information should be thoughtfully read. Five articles from professional journals provide the learning tools for this assignment. Bibliography lists 5 sources.
Filename: BBcrtAlR.doc

Critical Analysis: The Arpanet
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6 pages. In his article, "What do we really need to know about technology," author Robert L. Sanders speaks of the Arpanet and its existence since 1969. But Sanders' main discourse within this article is that often we get too caught up within the technology of it all, when all we really need to do is sit down and use it. By following too narrow a pathway of technology, he argues, we can be limiting ourselves from the plethora of information that is really available to us. Bibliography lists 5 sources.
Filename: JGAdcnet.wps

CRITICAL ISSUES AND WEBSITE DEVELOPMENT
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This 3-page paper focuses on critical issues as they pertain to web site and page development on the World Wide Web. Topics discussed include brower limitations, broadband, monitor resolutions and personal preferences. Bibliography lists 5 sources.
Filename: MTwebdev.rtf

CRM and E-Commerce Customer Relationship Management
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is seen by many as having a great deal of potential to add to the value chain, creating better information and enhancing the relationship between the supplier and the buyer. This 20 page paper considers applications of CRM to e-commerce. There is a great deal of potential synergy in this market, but there are also problems. The paper considers these problems and presents some guidelines by which CRM and E-commerce should be integrated. The bibliography cites 23 sources.
Filename: TECRMecom.rtf

Cultural Implications of New Media Technologies
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A 10 page paper discussing producer control of individuals’ use of digital information; the “digital divide” in Internet access; and cultural implications of Internet content. There are cultural implications of access, of course, but there are additional considerations of the cultural differences in which content can be perceived. The bottom line is that the developer needs to be aware of these disparities in perceptions, and speak to all possible – or profitable – aspects. Bibliography lists 11 sources.
Filename: KSdigTechCulture.rtf

Customer Privacy Policy/Dirt Bikes USA
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This is a 3 page paper which dicusses the development of a customer privacy policy for Dirt Bikes USA. The bibliography has 3 sources.
Filename: JHCust.rtf

CUSTOMER RETENTION IN THE MIDST OF TECHNOLOGY CHANGE
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This 4-page paper discusses three challenges in customer retention with technology change, and how an IT manager can deal with the problems. Bibliography lists 3 sources.
Filename: MTcustrete.rtf

Customer Service and Culture at Ameritech
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A 30 page paper discussing the state of customer service and competition at Ameritech one year after its acquisition by SBC Communications. Ameritech is the "Baby Bell" serving the Midwest states of Illinois, Michigan, Ohio, Wisconsin and Indiana and was acquired for more than $70 billion in October 1999. Customer service never has been Ameritech's strong point, but it had let the residential and business land-line infrastructure decline while it focused on offering long distance service and entering other related markets. SBC's interest lies in wireless services. Combined, the two have little interest in meeting the needs of customers using standard connections. To date, Michigan has imposed legislated sanctions against Ameritech, and Ohio has imposed fines of several million dollars for Ameritech's lack of responsiveness to customer complaints. The paper examines the situation and poses several questions for middle managers. Bibliography lists 32 sources.
Filename: KSAmeritech.wps

Cyber Crime And Law Enforcement
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This 5 page paper begins with comments from two FBI Cyber Agents about their typical day. Although all law enforcement agencies know cyber crime is the fastest-growing crime in the history of the country, officials do not know exactly how extensive it is because only about 5 percent of the crimes committed are ever reported. The writer discusses the difficulties obtaining statistical data. The writer provides examples of specific crimes and how the FBI, working with other agencies, was involved in solving them. Bibliography lists 7 sources.
Filename: PGcybrc.rtf

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